Frequently Asked Questions

Clear answers before you make a decision.

Learn more about Apejo's service models, Cyber-Defense, governance, Microsoft 365 support, pricing, backup, onsite support, AI, and how to get started.

Common questions about working with Apejo.

The answers below explain how we work, who we serve, what our managed service models include, and how we approach technology, Cyber-Defense, governance, and resilience.

What type of organizations does Apejo serve?

Apejo serves startups and small to midsize businesses across industries. Our flagship specialization is Healthcare & Medical Practices, with Transportation & Logistics as our second strategic vertical. We also work selectively with organizations in other sectors where our capabilities are a strong fit.

Is Apejo primarily an MSP?

No. Apejo is a technology and business consulting firm. Managed IT is an important part of what we do, but our broader work includes technology strategy, governance, Cyber-Defense, business continuity, AI-driven automation, and advisory services.

What managed service options are available?

Apejo offers three managed service models: Apejo Remote, Apejo Essentials, and Apejo Secure. Each provides a different level of operational, security, and resilience support.

Why don't you publish pricing?

Pricing depends on the size and complexity of the environment, number of users and devices, scope of support, security requirements, onsite needs, backup requirements, compliance expectations, and risk profile. We assess those factors first and then provide a clear proposal.

What does Cyber-Defense mean?

Cyber-Defense is Apejo's term for the active protection of identities, endpoints, email, cloud services, data, users, and the organization's broader digital footprint. It includes prevention, monitoring, threat detection, vulnerability management, awareness, and response readiness.

Do you support Microsoft 365?

Yes. Microsoft 365 administration, identity and access management, security configuration, user lifecycle management, and collaboration support can be included depending on the engagement or service model.

Can you help with compliance and governance?

Yes. Apejo can help with policies, risk assessments, governance practices, risk registers, control reviews, compliance readiness, vendor risk, and audit preparation. We help make governance practical and connected to the way the organization actually operates.

Do you provide backup and disaster recovery?

Yes. Depending on the environment and service model, Apejo can support endpoint, server, Microsoft 365, and SaaS data protection, as well as recovery planning, disaster recovery, retention strategy, and business continuity.

Do you provide onsite support?

Yes, where appropriate. Apejo Remote is designed primarily around remote delivery, while Essentials and Secure can include defined onsite support based on the client's environment, location, and needs.

Do you only serve Virginia businesses?

No. Virginia is our primary market, but many of our advisory, managed IT, Cyber-Defense, governance, and cloud services can be delivered remotely to organizations in other locations.

Are you tied to specific vendors?

No. We work with selected technology partners, but our objective is to recommend solutions based on fit, security, operational value, supportability, and client needs—not simply because a product is available in a vendor catalog.

Can Apejo take over from another IT provider?

Yes. We can help assess the existing environment, document systems and responsibilities, coordinate the transition, address immediate risks, and establish a clearer operating model.

Can Apejo work with our existing IT staff or vendors?

Yes. We can work alongside internal teams, software vendors, telecom providers, cybersecurity vendors, and other technology partners. The goal is to improve coordination and outcomes, not create unnecessary duplication.

How does AI fit into Apejo's services?

We use AI-driven automation where it can improve efficiency, visibility, consistency, analysis, monitoring, or workflow execution. We also emphasize AI governance so organizations understand how data is used, where information flows, what risks need to be controlled, and where human judgment remains essential.

How do we get started?

Start with a conversation. We will discuss your current environment, business priorities, challenges, and goals. From there, we can recommend an assessment, advisory engagement, managed service model, or other next step that makes sense for the organization.

Does Apejo sign Business Associate Agreements (BAAs) with healthcare clients?

When Apejo is acting as a Business Associate under HIPAA because our services require us to create, receive, maintain, or transmit protected health information on behalf of a covered entity or another Business Associate, we can enter into an appropriate Business Associate Agreement as part of the client engagement. Whether a BAA is required depends on the services, systems, and data involved. Our public website and general contact form should not be used to send PHI.

Still Have Questions?

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Tell us what you are trying to solve, and we will help you determine the right next step.

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